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Returns and Refund Policy

Returns are simple and easy.
We're committed to providing the best customer satisfaction possible. We will gladly refund or replace any defective item and most non-defective items. Within 14 days of receipt of your order, you may return products that meet each of the following criteria:

  • -   Have the original invoice attached
  • -   All products must be returned in their original condition
  • -   Are not used, painted, installed, broken or disassembled
  • -   Are not damaged due to incorrect installation
  • -   Are not custom made or specifically ordered in

Please email us at within that time if you are not satisfied with your purchase so that we can resolve any problems. 

Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund will be issued. All applicable sales taxes will be refunded. All postage and insurance costs are to be paid by the buyer.

We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of loss, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. 

Ryan Woodworks Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.

We will issue a full refund for any returned products when your return meets the above requirements.

Ryan Woodworks Guarantee
Ryan Woodworks guarantees the workmanship of the products sold. If you have received a defective or damaged product and wish to return the goods for a replacement or refund, please contact us ASAP using the details below, we will then give you instructions on how to proceed.

Cancel Order Requests
With any cancellation; please contact us as soon as possible. We cannot cancel an order once it has entered the shipping process. In the event that the product is shipped, you will be charged for the order. If you wish to cancel your order, contact us ASAP using the details below and quote your order number.

Questions, problems, suggestions?
If you have any problems with your order, please don't hesitate to contact us via phone 03 9330 2203 or email

Phone support is available: Mon–Thurs 8:00 AM to 4:00 PM